Orthodontists

As an Orthodontist you are probably bombarded with practice management advertisements by every type and kind of health care consultant known to man and woman. Part of your Orthodontist job description is to be a good leader. A good leader communicates his/her goals to the staff and then shows them how to do their job so the practice as a “team,” achieve these goals.

Tell us what your goals are, we will get them communicated to your staff and help ensure they know how to do their job so their daily actions contribute to the goals of the practice.

A lot of our success stories come from office managers who are veterans in orthodontic practice management and don’t need to be told how to do their job. That’s why they are the office manager. However most employees do not aspire to become the office manager and/or do not have the skills. A big part of the office manager job description is to hire, train and apprentice all staff. Let’s not forget performance evaluation and providing a good up to date policy and procedure manual for each job description. Most managers (in general) are overburdened with answering employee’s questions about “how” or “what” to do on top of doing their “regular job” which usually consists of managing the money in some form or another.

How do you make the office manager or “leader” job easy? Provide personalized job description manuals for each position in the office, customize written exams and apprenticeships for each one, provide certificates of completion and then provide the forms and procedures on how to accomplish all the above. To expedite the above you should send your office manager to our one-day workshop in Florida on how to accomplish the above.

There are two other essential ingredients to being a good executive (dentist/owner or office manager) and that is knowing how to “correct and re-train” staff when needed without the emotional stress that normally accompanies this very important but commonly omitted function of management.

Best,
Bill Halverson

To Get Your Personalized Copy of Health Care Training Manuals

Please review the Table of Contents for your health care profession located below. If you like the content call or fax your order to us for purchase. We can send you sample policies and will give you your money back if not completely satisfied within 30 days. Then, Send us your basic information (office, doctor name, etc.) so we can begin the personalization for you. Then we email or snail mail hard copies to you so you can personalize them further to fit your practice needs.

OR

If you don’t have the time to do all the personalization yourself we can send an experienced dental professional to your office to do it for you. You just need to give her ample time with the staff. Usually three to four hours with the front office staff and the same with technical staff is adequate. Large practices require more time.

After the one day office visit we compile and edit all the information and send you a set of personalized procedure manuals for your office.

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The General Policy Manual

Supplies all of the basic policies needed to avoid future upsets and problems between staff and management. Policies about vacations, termination, sick days, communication forms, acceptable and unacceptable conduct are all part of the General Policy Manual.

The Orthodontic Basics Manual

Could actually take someone with absolutely no experience in orthodontics and turn them into a knowledgeable orthodontic employee that has the ability to speak with authority on all the basic subjects of orthodontic care. This manual includes a full description of all the basic orthodontic nomenclature and treatments.

The Scheduling Coordinator Manual

Addresses the key issues relating to keeping a full appointment book, and not just a full schedule, but a balance of production that not only keeps the doctor and hygienist busy, but “productive.” Specifics on how to confirm appointments, make recalls, and schedule all types of appointments are explained in detail along with the appropriate scripts.

The Receptionist Manual

Covers the key functions relating to receiving patients at the front desk, the professional way of answering the phones, assisting patients in filling out the new patient forms and how to be the traffic cop.

The Accounts Manager Manual

Is the manual that gets into details on verifying insurance, electronic billing, making insurance calls and sending out statements. There are plenty of sections set aside for personalizing this manual (as well as all the other manuals) regarding placement of your specific software instructions on billing, posting and all the other detailed functions that are unique to every dental practice.

The Treatment Coordinator Manual

Was written specifically for the person that does the treatment plan presentations and financial arrangements in a dental office. It has plenty of scripts that go over several different financial options and a lot of good ideas on how to help patients afford your care.

The Orthodontic Assistant Manual

Is one of the most detailed manuals you will ever come across when it comes to how to assist the orthodontist. Obviously you will need to make some changes to personalize it for your office, but the vast majority of the work has been done for you. We even have policies and procedures on equipment maintenance, sterilization, taking x-rays, tray set-ups and how to coordinate with the front desk staff to create a very productive and efficient work day.

Chairside Assistant Guide